Goods may be returned for exchange or full refund within 14 days of receipt. Unfortunately we cannot accept exchanges or order refunds on garments we consider used or damaged (statutory rights not affected). Please contact us at firstname.lastname@example.org so we can notify you of your returns number.
We strongly recommend that you obtain a certificate of posting from the Post Office or use a trackable service as we will not accept responsibility for parcels that are lost in transit.
Please allow three working days for returns to be processed once they reach us.
If it is an international return, please clearly label the package “returned British Goods” for customs purposes as the company will not pay import duty on returned goods.
Please send your returned items to:
112 Weensland Road
If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.
Refunds for items bought as gifts can only be given to the original purchaser.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.